Terms & Conditions

Welcome to SpiceBoxx. By using our website, placing an order, or accessing any part of our services, you agree to the following Terms & Conditions. Please read them carefully before using our website.

1. General Use

This website is owned and operated by SpiceBoxx. By accessing this website, you confirm that you are using it lawfully and agree not to misuse the website, attempt to gain unauthorised access, or interfere with its operation.

2. Product Information

We aim to ensure that all product prices and availability are accurate. However, we reserve the right to correct errors, update information, or remove items from sale at any time without prior notice.

Product images displayed on this website are for illustrative and promotional purposes only. Some images may have been digitally enhanced, edited, or stylised using Adobe Photoshop and AI-assisted creative tools to create a cartoonised or branded visual style. Actual food appearance, colour, presentation, garnish, portion size, and packaging may vary from the images shown.

3. Orders

All orders placed through our website are subject to acceptance and availability. Once you place an order, you will receive confirmation of your order details. This does not always mean the order has been accepted if there is a stock issue, pricing issue, technical problem, or delivery limitation.

4. Pricing and Payment

All prices shown on the website are in GBP (£) and include any applicable charges unless stated otherwise. Payment must be made in full at the time of ordering using the payment methods available on the website.

5. Delivery and Collection

Estimated delivery and collection times are provided for guidance only and may vary due to traffic, weather, demand, or operational issues. We will always aim to fulfil orders as quickly as possible, but delays may occasionally occur.

6. Cancellations and Refunds

If you need to cancel an order, please contact us as soon as possible. Once food preparation has started, cancellation may not be possible. Refunds, where applicable, will be assessed based on the circumstances of the order and in line with your legal rights.

7. Allergies and Dietary Information

Please contact us before ordering if you have any allergy or dietary concerns. While we take care in food preparation, we cannot guarantee that any item is completely free from allergens due to shared kitchen environments.

8. Intellectual Property

All content on this website, including text, graphics, logos, images, product visuals, illustrations, AI-generated artwork, and design elements, is the property of SpiceBoxx unless otherwise stated. It may not be copied, reproduced, distributed, or used without written permission.

9. Acceptable Use

You agree not to use this website for any unlawful, fraudulent, or harmful purpose. Any misuse of the website may result in restricted access or legal action where necessary.

10. Privacy

Your use of this website is also subject to our Privacy Policy and Cookie Policy, which explain how we collect, use, and protect your information.

11. Changes to These Terms

We may update these Terms & Conditions from time to time without prior notice. The latest version published on this website will apply to your use of the site.

12. Contact

If you have any questions about these Terms & Conditions, please contact us through our website contact page or our official business contact details.